Privacy Policy

1. Information We Collect

Account Information:

• Email address, name, and profile information
• Profile photos and creator bio information
• Payment information (processed securely by third parties)
• Business information for tax and compliance purposes

Content and Usage Data:

• Content you upload (photos, videos, descriptions)
• Subscription preferences and tier selections
• Analytics data on content performance
• Communication preferences and settings

Technical Data:

• IP address, browser type, and device information
• Log data including access times and pages viewed
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide Our Service: Process payments, deliver content, manage subscriptions
• Improve User Experience: Personalize content, provide analytics, optimize performance
• Communication: Send important updates, newsletters, and support responses
• Security: Detect fraud, prevent abuse, and protect user accounts
• Legal Compliance: Meet regulatory requirements and enforce our terms

3. Information Sharing

We share your information only in these circumstances:

Service Providers:

• Payment processors (Stripe, PayPal) for transaction processing
• Cloud hosting providers for data storage and delivery
• Email service providers for communications
• Analytics providers for usage insights

Legal Requirements:

• When required by law or legal process
• To protect our rights or the safety of users
• In connection with business transfers or acquisitions

Public Information:

• Creator profiles and public content are visible to all users
• Subscription tier information for creators
• Public stats and analytics (aggregated, non-personal)

4. Data Security

We implement industry-standard security measures:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Monitoring: Continuous security monitoring and vulnerability assessments
• Secure Infrastructure: Hosted on secure cloud platforms with robust protections

However, no system is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Account Data: Until you delete your account, plus 30 days for recovery
• Content: Until you delete it or close your account
• Transaction Records: 7 years for tax and legal compliance
• Analytics Data: Aggregated data may be retained indefinitely

6. Your Rights and Controls

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and associated data
• Portability: Export your data in a standard format
• Communication Preferences: Opt out of marketing emails

To exercise these rights, contact us at privacy@opensparrow.com

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Functions: Login sessions, security, basic functionality
• Analytics: Understanding how users interact with our platform
• Preferences: Remembering your settings and customizations

You can control cookies through your browser settings, but this may affect platform functionality.

8. Third-Party Integrations

Open Sparrow integrates with third-party services:

• Telegram: For content distribution (subject to Telegram's privacy policy)
• Google Drive: For file storage and sharing (subject to Google's privacy policy)
• Payment Processors: Stripe and PayPal handle payment data securely

These services have their own privacy policies that govern their use of your data.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses with service providers
• Adherence to data protection frameworks
• Regular assessment of data transfer mechanisms

10. Children's Privacy

Open Sparrow is not intended for users under 18. We do not knowingly collect personal information from minors. If we become aware of such data collection, we will promptly delete the information.

11. Privacy Policy Updates

We may update this policy periodically. We will notify you of significant changes via:

• Email notifications to registered users
• Platform notifications within the service
• Updates to this page with revision dates

12. Contact Us

For privacy-related questions or requests:

• Privacy Email: privacy@opensparrow.com
• General Support: support@opensparrow.com
• Address: [Your Business Address]