Refund Policy

1. General Policy - All Sales Final

All purchases made through Open Sparrow are final and non-refundable. By completing a purchase, you acknowledge and agree that:

• You have reviewed the product/service description before purchasing
• Digital content and subscriptions are provided immediately upon payment
• No refunds will be issued for change of mind, buyer's remorse, or dissatisfaction with content

2. Creator Content Purchases

All digital content purchases from creators are final and non-refundable.

• Once digital content is delivered or made accessible, no refunds will be issued
• Preview content dissatisfaction does not qualify for refunds
• Creator subscription purchases are final for the billing period
• Buyers are responsible for reviewing creator profiles and content descriptions before purchasing

Limited Exception - Non-Delivery:

• If content is not delivered within 7 business days and the creator is unresponsive, you may submit a dispute
• Disputes must be filed within 14 days of purchase
• Open Sparrow reserves sole discretion in determining dispute outcomes

3. Payment Processing

All payments are processed through Stripe.

• Payment processing fees are non-refundable under any circumstances
• Failed transactions due to user error do not qualify for compensation
• Currency conversion differences are the buyer's responsibility

4. Absolutely No Refunds For

The following are never eligible for refunds under any circumstances:

• Change of Mind: Deciding you no longer want the product or service
• Dissatisfaction: Not liking or enjoying the content you purchased
• Partial Use: Not fully utilizing your subscription or content access
• Account Issues: Losing access due to your own actions or policy violations
• External Factors: Personal circumstances, financial issues, or third-party problems
• Forgotten Subscriptions: Auto-renewal charges you forgot to cancel
• Duplicate Purchases: Accidental or intentional duplicate orders
• Price Changes: Purchasing before a sale or price reduction

5. Dispute Process

If you believe you have a legitimate claim under the limited exceptions above:

1. Email support@opensparrow.com within 14 days of the transaction
2. Include: account email, transaction ID, specific reason for dispute
3. Provide documentation supporting your claim
4. Allow up to 10 business days for review

Important: Filing a chargeback with your payment provider before completing our dispute process may result in permanent account termination and collection action for any amounts owed.

6. Chargebacks

Chargeback Policy:

• Filing a fraudulent or unwarranted chargeback is a violation of these terms
• Accounts associated with chargebacks will be immediately suspended
• You agree to cooperate with any chargeback dispute process
• Chargeback abuse may result in collection action and reporting to fraud prevention services

7. Service Credits (At Our Discretion)

In rare cases of verified platform-side technical failures, we may at our sole discretion offer:

• Service credits for future purchases (not cash refunds)
• Extended subscription time
• Alternative compensation we deem appropriate

These credits are offered voluntarily and do not establish a precedent for future claims.

8. Legal Rights

This policy does not affect any statutory rights that cannot be excluded or limited by law in your jurisdiction. Where local consumer protection laws provide greater protection, those laws will apply to the extent required.

9. Contact Information

For questions about this policy (not refund requests unless qualifying under limited exceptions):

• Email: support@opensparrow.com
• Subject Line: "Policy Question - [Your Account Email]"